Preview State of the Store Report, see how Nissan improved customer satisfaction,

brand communication loops, and a guide to CoEFFICIENT® implementation process




News + Updates for Store Ops Leaders

See our early findings for the 2017 State of the Store Report

State of the Store Sneak Peek: Store and District Managers Don’t Hold Back

We once again surveyed District and Store Managers about their biggest challenges. This year we found not much has changed—both groups are still unhappy with their jobs. Read to see a sneak peek of our findings.

See how CoEFFICIENT helped NCI reach its customer satisfaction goals

Nissan Canada Improves Customer Satisfaction Through CoEFFICIENT®

Nissan Canada (NCI) turned to CoEFFICIENT to incentivize dealers and District Managers to improve customer satisfaction across their dealerships. Learn how NCI used intuitive dashboards and dealer visit reports to launch a comprehensive customer loyalty program.

The best brands understand the importance of a second feedback loop

Up, Down, and All Around: Communication Loops Across Retail Brands

Most brands have already established a process for top-down communication, where information flows from corporate to stores. But, what about a second feedback loop where stores communicate back up corporate? Learn how creating this second loop can be a differentiator for retailers.

We make IT integration easy on our clients

Our Implementation Process: Iterative Approach, Quick Value Delivery

Technical barriers can make software implementations challenging; we designed a flexible and iterative process to minimize the burden on your IT team. Our Data Scientists can leverage existing data sources to deliver business value quickly. Read on to learn more about our data integration process.



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